Refund policy

Return & Exchange Policy

We accept return and exchange requests made within 30 days of delivery.

Eligibility

To qualify for a return or exchange, the item must be:

Unworn, unwashed, and unaltered
Free from marks, stains, odors, makeup, and signs of wear
Returned with all original tags attached
Returned in its original packaging
Accompanied by the order confirmation or other proof of purchase

Items that do not meet these conditions may not be accepted.

Starting a Return or Exchange

Email hekasportswear@gmail.com with your order number and the item you would like to return or exchange.

For exchanges, please include the size or color you would like instead.

If your request is accepted, we will provide the return address and instructions for sending your item back. Approved items must be shipped within 14 days of receiving the instructions.

Items sent without prior authorization will not be accepted.

Returns

For eligible domestic returns, we can provide a prepaid return shipping label. The cost of the label will be deducted from your refund unless the item arrived defective, damaged, or incorrect.

Original shipping charges are non-refundable, except where required by law.

Exchanges

Direct exchanges are available for a different size or color of the same item.

Exchanges are subject to availability. Requested items are not reserved until the original item has been received and approved.

Customers are responsible for the cost of shipping the original item back to Heka. For the first domestic exchange, Heka will cover standard shipping for the replacement item.

Each item is eligible for one direct exchange. Additional exchange requests must be processed as a return and a new order.

To exchange for a different product, return the original item and place a new order.

If the requested size or color is unavailable, we will issue a refund to the original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact hekasportswear@gmail.com as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs of the item and packaging so we can evaluate the issue.

If the issue is confirmed, Heka will cover all return and replacement shipping costs.

Normal wear and tear, accidental damage, improper care, or damage caused by misuse are not considered manufacturing defects.

This does not limit any rights you may have under applicable consumer law.

Final Sale Items

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged.

Gift cards and personalized or custom-made products are also non-returnable, except where required by law.

Using a promotional or discount code does not make an item final sale unless it is specifically marked Final Sale.

Sets and Promotional Items

Items purchased as a set must be returned together.

If an order included a complimentary or promotional item, that item must also be returned in its original condition. If it is not returned, its listed value may be deducted from the refund.

Return Shipping

We recommend keeping your return tracking information until your return has been completed.

Heka is not responsible for packages lost or damaged when returned using a shipping method or label not provided by Heka.

International customers are responsible for return shipping costs, customs duties, taxes, and any other applicable charges, except where required by law or when the item arrived defective, damaged, or incorrect.

Duties or taxes paid directly to customs authorities cannot be refunded by Heka. Customers may contact their local customs authority regarding possible reimbursement.

Refunds

We will notify you after your return has been received and inspected.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Return shipping costs and original shipping charges will be deducted where applicable.

If more than 15 business days have passed since your refund was approved, contact hekasportswear@gmail.com.

European Union and United Kingdom Customers

Our 30-day return policy also applies to eligible customers in the European Union and United Kingdom.

Where applicable, you also have the legal right to withdraw from an online purchase within 14 calendar days of receiving your order without providing a reason. After notifying us, you must return the item within the period required by applicable law.

You are responsible for the direct cost of returning the item unless it arrived defective, damaged, or incorrect.

When exercising this legal right, we will refund the item price and the cost of standard outbound delivery. Additional costs for express or upgraded delivery are not refundable.

You may inspect the item as you would in a physical store. We may reduce the refund if handling beyond what is reasonably necessary has diminished the item’s value.

This right may not apply to personalized or custom-made products or sealed products that cannot be returned for health or hygiene reasons once opened.

Nothing in this policy limits your statutory consumer rights.